English
ελληνικάgeneral terms
This section presents information about the activity of the online store "Armtoys", with address: www.armtoys.bg, as well as the General conditions under which the activity of the store is carried out.
The General Terms and Conditions regulate the relations between ARM TOYS OOD, with UIC 201014605, registered office and address of management: Plovdiv, 3 Blagovest Str., Represented by the Manager Rafael Khachatryan.
These general terms and conditions have the nature and force of a contract concluded between the parties.
If you have any questions about the content of these terms, you can contact our team via email: [email protected].
The term for answering received inquiries is up to 14 days.
If you do not agree with these General Terms and Conditions, please stop using the services of the online store.
1. DEFINITIONS
The following words and expressions are used in the General Terms and Conditions with the following meaning:
"Sales contract" means the distance sales contract concluded through the platform, to which these General Terms and Conditions apply and to which they are an integral part. Distance selling contract is any contract concluded between a trader and a consumer, as part of an organized distance selling system, without the simultaneous physical presence of the trader and the consumer and through the exclusive use of one or more means of distance communication before the conclusion. of the contract, including at the time of concluding the contract.
"Courier / Supplier" means a trader who physically delivers the purchased goods to an address specified by the User and operates in accordance with the requirements of the Postal Services Act;
"Minimum order value" means the Merchant's requirement for the value of the ordered products subject to the distance purchase contract, which must be reached through the order of one or more products in order for such a contract to be concluded.
The minimum value of the order is BGN 0.99 (zero leva and ninety-nine stotinki) for clients from Bulgaria, 1500 RON for clients from Romania and 300 EUR for clients from Greece.
"General Terms and Conditions / GTC" means these General Terms and Conditions, located on www.armtoys.bg, representing an integral part of the contract for distance selling of goods with the Seller and having the nature and force of a contract concluded between the parties;
"Online Store / Store / Platform" means an organized system for distance e-commerce with a web address: www.armtoys.bg;
"Seller / Trader" means the company "ARM TOYS" Ltd., UIC 201014605, registered office and address of management: Plovdiv, 3 Blagovest Str., Represented by the Manager Rafael Khachatryan;
"Order" means any request made by a user of the Site, expressly accepted by the Seller by sending a confirmation by email, phone call or otherwise unambiguous;
"User / Customer" means a customer or visitor of the Online Store;
"Product / Commodity" means any item offered by the Seller through the Site.
"New user" means a registered user, whose IP address is not registered in the database of the Site and has a different email address, home / work address and different phone number.
"Parties" means the User and the Merchant;
"Site (s)" means a separate part of "ARM TOYS" Ltd. - a virtual information resource on the Internet and a platform for online trade and sale of children's goods with access address www.armtoys.bg, which goods are delivered after their explicit request by of the User;
"Commercial type" means a type which allows the subsequent sale of the Goods as new.
2. TERMS OF USE OF THE SITE
2.1. By visiting the site www.armtoys.bg and finalizing each specific Order, the User agrees with the General Terms of the Platform and declares that he fully understands them and accepts their direct application when concluding a Sales Agreement with the Merchant. The Seller is obliged to send the goods only in compliance with these General Terms and Conditions by the Customer. Some of the clauses in these GTC are directly binding only for consumers within the meaning of the Consumer Protection Act and do not apply to customers, whether legal entities or individuals who use the purchased products in their commercial or professional activities. Such clauses are explicitly mentioned as applicable only to Consumers individuals who use the goods for purposes other than trade or occupation. All other clauses in these GTC apply to each Client, regardless of its quality.
2.2. Acceptance of the General Terms and Conditions may also take place when registering a user profile on the Site or when placing an order as a guest of the Site.
2.3. The acceptance of the General Terms and Conditions is a mandatory prerequisite for concluding a Sales Contract. Acceptance is done by marking a check box with the text "I am familiar with and accept the General Terms and Conditions of the Armtoys Online Store. By checking this box, the User makes a statement within the meaning of the Electronic Document and Electronic Signature Act.
2.4. What is published by the Merchant on this site has the meaning and binding force of a public invitation for the conclusion of a commercial transaction for the purchase of items online.
2.5. The publication of each individual item is a separate offer for concluding a distance selling contract, according to these General Terms and Conditions, the finalization of which requires confirmation by the Seller.
2.6. In case the User decides to buy any of the offered goods, by choosing an item, he makes an offer to conclude a contract for the purchase of goods at a distance.
In order for the contract to be considered concluded, the offer must be accepted and confirmed by the Seller. The acceptance and confirmation of the offer is done by sending a message with confirmation from the Seller to the User for the accepted Order, which must contain:
- description of the article;
- Order number;
- bill of lading number;
- information about the order - delivery address, specified contact person and party to the contract;
- method of payment and amount due;
- delivery time according to the chosen delivery method.
2.7. The online store armtoys.bg reserves the right to change the prices of the products at its discretion, without explicitly notifying the users about the changes. The pricing policy is a trade secret and as such is not subject to disclosure to third parties.
A change in the price of the goods, which occurred after the acceptance of the offer by the Seller, does not affect the contract between the parties.
2.8. All used names, trademarks (combined, verbal or figurative), as well as company logos, are used lawfully and they are protected by the Law on Trademarks. The seller does not claim to be the holder of intellectual property rights, including the owner of all trademarks whose products it sells, and does not infringe other people's intellectual property rights. All photos on the site are copyrighted and their use without the knowledge and permission of the author is a gross violation of the Copyright and Related Rights Act.
2.9. The Merchant reserves the right to update and amend the General Terms and Conditions of the site. In case of such change, the Merchant will publish on the Site the amended version of the General Terms and Conditions.
The General Terms and Conditions may be opposed to the User from the moment they are published on the Site. For each concluded Contract for sale through the Online Platform, the General Terms and Conditions that were in force at the time of its conclusion shall apply. For all cases not settled by these GTC, the current legislation in the Republic of Bulgaria applies.
2.10. If any of the provisions of these General Terms and Conditions proves to be invalid or inapplicable, regardless of the reason for this, this does not entail the invalidity or inapplicability of the other provisions.
3. CONCLUSION OF A CONTRACT
3.1. After clicking the "Order" button (or another button with a similar meaning), the User agrees to purchase the product / products in the cart, and this action is legally binding on the Merchant. The contract of sale is considered concluded from the moment of receipt of the order confirmation sent by the Merchant to the User.
3.2. The trader has the right to organize together and simultaneously the delivery of the goods ordered with separate contracts for purchase and sale.
3.3. The order can be made both by registered Users of the site and by guests of the site, without valid pre-registration.
3.4. The data provided by registered users should also be provided when ordering by unregistered users.
3.5. Registered users can place orders through the platform and on individual terms, using a promotional code provided by the Merchant, which entitles them to additional discounts. The procedure for providing such type of discounts and promotional codes is determined by the Merchant and is a trade secret.
3.6. Individual conditions can be provided to customers for the entire range of goods offered or for individual groups of items.
3.7. The registration of a user profile is not a mandatory condition for concluding a contract for the purchase of goods.
3.8. When ordering more than one item from the User, the parties enter into a separate contract for each of the items, regardless of that the goods are selected by an electronic application. The exercise of the rights in relation to the delivered goods does not affect and has no effect with regard to the contracts of sale for the other goods.
3.9. In case the User has the quality of a consumer within the meaning of the CPA, the exercise of the right of withdrawal from the contract of sale of certain goods does not affect the contracts of sale of other goods delivered to the User.
3.10. The Merchant reserves the right to refuse delivery of confirmed orders in case the goods that are the subject of the order, validly made by the User, are not available or have defects. In these cases, the Merchant does not owe any penalties for non-performance of the contract of sale, but only a refund of the amounts paid, in case the User has made an advance payment. In case of refusal of delivery, the Merchant notifies the user in a timely manner by email or phone call. The Seller may refuse to process the order even when there are reasonable doubts that the order is non-authentic, including that it does not come from the Customer, described in the same or due to incorrectly written price for a product or due to other technical reasons.
3.11. All concluded contracts are stored by the Merchant in the relevant information system, in compliance with all security standards and compliance with legal requirements. Upon express request of the User, the Merchant provides within a reasonable time the relevant contract and all annexes thereto.
3.12. By concluding a contract for the purchase of goods, the consumer explicitly states his desire to be issued an invoice. In the cases in which the consumer has chosen to receive such, the consumer accepts the documentation to be done with electronic invoices and electronic notices to them in accordance with Art. 114 of the VAT Act. The issuance and transmission of the same takes place in accordance with Art. 113 of the VAT Act.
4. USER PROFILE REGISTRATION
4.1. When registering a user profile, the client provides his personal data in accordance with the Privacy Policy of the site www.armtoys.bg.
4.2. All submitted data is used only for the administration of the account and the use of the functionalities to which it is associated. The data will not be disclosed to third parties, except in the cases provided for in the Privacy Policy.
5. PERSONAL DATA
5.1. All personal data provided by visitors to the Site are processed solely for the purpose of concluding a contract for the sale of goods at a distance and delivery of the ordered products, and are stored in accordance with the Privacy Policy, which can be found here.
5.2. The User may agree to provide the Merchant with data to be processed for the purposes of direct marketing - sending commercial messages, if the User expresses his consent to receive such messages.
5.3. The User may withdraw from the given consent of the Merchant under item 5.2. of these terms and conditions by submitting the relevant application in accordance with the Privacy Policy.
5.4. The user has the right to object to the processing of his personal data for the purposes of direct marketing by sending a written message to "ARM TOYS" Ltd. or by e-mail: armtoys @ gmail.com
5.5. Together with the provision of his data, the User agrees to contact him: the Merchant, third parties, incl. and courier service providers, Marketplace merchants, Merchant partners, non-governmental organizations, commercial companies and others, when provided by certain legislation.
5.6. The user may withdraw the consent given under item 5.5. of these terms and conditions by sending a written message to "ARM TOYS" Ltd. or by e-mail: armtoys @ gmail.com
5.7. In case the User chooses to use the "Newsletter" service, the personal data he provides will be processed with his consent, after its explicit and free provision, by checking the box "I agree to be part of the newsletter of armtoys.bg and I am familiar with the Privacy Policy. "
5.8. The conditions, purposes and manner of collection and processing of personal data are specified in the Privacy Policy.
6. FUNCTIONALITIES OF THE SITE
6.1. All visitors to the Store have the opportunity to enter into contracts for the purchase and sale of goods at a distance, as well as for the delivery of their selected items, through the services of courier companies, performed in accordance with the requirements of the Postal Services Act.
6.2. Visitors to the Site can:
- to freely view the goods and assortment offered on the Site;
- to create user profiles;
- to place orders without having user profiles;
- to compare the characteristics of individual products;
- to subscribe to the "Newsletter" service, providing them with information about discounts and promotional campaigns of the Merchant;
- to register in the blog section of the Site and to publish questions and comments in it;
- to choose a method of payment and order;
6.3. The Site operates 24 hours a day and accepts orders at all times, and the Merchant is not responsible in the event that due to technical or other reasons, the Site is temporarily unavailable on the Internet.
7. ORDER OF GOODS
7.1. In order to place a valid order, the User must individualize the product by pressing the "Buy" button (or another button with a similar meaning).
7.2. Once the consumer selects the products he wants to buy, he should press the "shopping cart" button. The button is located in the upper right corner of the screen and displays a shopping cart.
7.3. The minimum order value of products from the Site is specified in the Definitions section. In order to place a valid order, the User must select products with a value equal to or exceeding the specified amount. This amount does not include the cost of delivery.
7.4. When opening the relevant window, the User should enter the data necessary to finalize the order. After finalizing the order, the Platform generates a description of the parameters of the specific order, which, after final approval by the User, is sent to the Merchant.
7.5. After the finalization of the order, the platform generates a code for the respective order, on the basis of which the Merchant subsequently accepts or rejects the offer for concluding a contract.
7.6. Upon successful completion of the order, the user receives a confirmation by email at the address specified by him, containing information about the ordered goods, the order number and bill of lading, as well as other data necessary for the execution of the order.
7.7 In case of necessity or in case of ambiguity, a representative of the Merchant may contact the User by means of the indicated contact details.
7.8. If the ordered goods are not available, a representative of the Merchant should notify the User in a timely manner. In case the User does not agree to place the order for another product under the same or similar conditions, the order is considered canceled.
7.9. Before the Client is bound by a contract or a proposal for concluding a contract, incl. distance contract or off-premises contract, the Seller provides the Customer in a clear and understandable way all the legally required information, unless it is clear from the context or from the nature and character of the goods or services. The information under the previous sentence includes, but is not limited to, a description of the main features and image of each product, the selling price including VAT, information on methods of payment and delivery.
7.10. The colors in the photos of the Goods are indicative and variations are possible depending on the settings of the Customer's monitor. The seller is not responsible for possible inaccuracies in product images submitted by manufacturers and suppliers. To specify the exact shade of the color cartel of the Manufacturer, please contact us at the listed phones.
8. RIGHTS AND OBLIGATIONS OF THE USER
8.1. The consumer who has the quality of a consumer within the meaning of the Consumer Protection Act may refuse an order without having to mention the reasons for the refusal. Order cancellation can be made by phone or email, specified in these General Terms and Conditions for contact with the Merchant.
8.2. The right of withdrawal is considered validly exercised when it is made by filling in a form in his account within 14 days of receipt of the goods or otherwise unequivocally expressed his desire to withdraw from the contract, indicating the information listed in item 7.4.
8.3. In order for the refusal to be valid, the User must provide information on:
- the number of the order;
- the telephone number and names for the individualization of the User, indicated in the order, if it is made as a guest or respectively the username, if it is registered on the site;
- the value of the order.
8.4. Each consumer can return the purchased goods within the specified period of 30 days, if the goods are in good commercial condition, there are no traces of impact or scratching, the packaging is preserved and there are no signs of wear.
There is no right of return for products that lose their properties and effectiveness after unpacking. The right of withdrawal is not valid in all the listed cases of Art. 57 of the Consumer Protection Act.
8.5. In case of exercising the right of withdrawal, the Merchant is obliged to send the User a confirmation of receipt of the refusal. When the Seller has not offered to collect the goods himself, he may withhold payment of the amounts to the Customer until he receives the goods or until the Customer provides proof that he has sent the goods back, whichever occurs first. . Upon receipt of the goods, the Seller should inspect them and make sure that nothing is missing and that the goods are in good commercial condition.
8.6. When the User has exercised his right to withdraw from the distance contract, the Merchant shall refund the amount paid by the User for the purchased items, without undue delay and not later than 14 days from the date on which he was notified of the User's decision to withdraw from the contract in accordance with this Article 8 of the General Terms and Conditions.
8.7. The Merchant is obliged to refund the amount received using the same means of payment used by the User in the initial transaction, unless the User has expressly agreed to use another means of payment and provided that this does not involve additional costs for the User.
In case the payment is made by credit or debit card, the refund is possible only to the same account from which the payment was received.
The Merchant is obliged to refund the amounts received to a bank account specified by the User. In case the payment is made by credit or debit card, as well as by any payment system authorized for use, the refund is possible only to the same account from which the payment was received.
8.8. The trader has no obligation to reimburse the additional delivery costs.
8.9. The consumer has the right to receive the following information before concluding a contract for the purchase of goods at a distance:
- The name and address of the Merchant;
- The main characteristics of the goods indicated in the product descriptions;
- The price of the goods, including all taxes and fees;
- The value of postage or transport costs that are not included in the price of goods related to their delivery;
- The method of payment, delivery and performance of the Contract;
- The right of the User to withdraw from the contract and the conditions under which the goods can be returned, according to these General Terms;
- The period for which the offer or price remains valid. If the offer in the Online Store is out of stock, it will be explicitly mentioned.
8.10. The Customer undertakes to return the goods in commercial form, without undue delay and in any case not later than 14 days after the day on which he informed the Seller of his withdrawal from the contract. The unpacking of the goods should not have led to a clear distortion of the commercial appearance of the goods. In case of damaged commercial type of the goods, the Seller has the right at its discretion to charge the Customer costs for restoration of the goods in commercial form. According to Art. 55, para. 4 of the CPA, the Customer is responsible for the reduced value of the goods caused by their testing, other than necessary to establish the nature, characteristics and proper functioning.
8.11. Upon return of the goods, the Customer undertakes to return it together with the complete set received, without damage, as well as all accompanying documents - receipt, invoice, handover protocol, packaging, complete documentation, warranty card (if any).
9. VERIFICATION ON RECEIPT
9.1. The consumer should carefully inspect any goods received, after opening the shipment, for any damage or damage to the packaging or product that may have occurred during transportation.
9.2. In case of damage, the User should fill in a blank notification provided by the courier.
Within three working days of receiving the same, a representative of the Merchant is obliged to contact the User about the possibilities for solving the problem.
9.3. In case the Customer does not make remarks to the goods, it is assumed that he accepts them without remarks and defects.
10. RIGHT TO COMPLAINT
10.1. In case a discrepancy is found between the ordered and delivered goods, established during the initial inspection, the User has the right to claim for any discrepancy of the goods with the agreed. Such a discrepancy may be the result of any of the following reasons:
- damage during transportation;
- manufacturing defects;
- obvious lack of elements of the goods;
- sending the wrong product other than the ordered one;
- non-compliance with the ordered size or color.
10.2. In the case under Art. 10.1., The user can choose between:
- refund of the amount paid in full or in part, corresponding to the defect;
- replacement of the goods with a new one;
- in case of exhaustion, The trader may offer a replacement with an alternative product with similar characteristics, at a price equal to or higher than that of the original product;
- free repair, if the defect of the goods allows such and the value of the same does not exceed the value of the ordered goods;
10.3. The consumer can exercise his right to claim within two years from the delivery of the goods, but not later than 14 days from the establishment of the defect.
10.4. The complaint should be submitted to the email armtoys @ gmail.com
The return of the goods in the event of a complaint, except in cases of factory defect or damage during transport, is carried out under the following cumulative conditions:
- no damage caused by improper use;
- presentation of a document for the payment made at the purchase of the goods.
10.5. In case of replacement of the goods, the transport costs in both directions are at the expense of the User, unless the replacement is necessary due to the fault of the Merchant.
Such fault is present in the case of dispatch of goods in which there is a mismatch in appearance and the defect is not manufacturing or occurred during the transportation of the correct goods.
11. DELIVERY OF GOODS
11.1. The delivery of all products purchased through the Online Store is done with an express service of the courier company Speedy, Econt, Leo Express. The delivery time of the goods is between one or three working days.
In periods of promotions, large discounts or unusual workload, delivery may take up to 5 working days, and the Merchant is not responsible for the delay.
11.2. Goods ordered by 13:00 on a business day are processed and delivered for shipment within the same business day and delivered within 24 hours.
Goods ordered after 13:00 on a working day, on a weekend or on a holiday are processed on the first following working day.
11.3. The user can choose delivery to the address specified by him or to the office of a courier company.
11.4. At the request of the User to change the parameters of delivery (other delivery times, choice of fixed time, express delivery, deferred date or other special conditions), he can request this by phone: 0878 62 63 63
11.5. The terms of delivery specified in these General Terms and Conditions do not apply to all settlements in the Republic of Bulgaria, as they are bound by the terms of delivery of courier companies.
11.6. In case of incomplete, inaccurate or false address, or provided incorrect contact details with the User, the Merchant is not responsible for delayed or undelivered shipments.
11.7. If when ordering a product, the User chooses to use the service "delivery to the office", the User should be notified of the arrival of the product by SMS, email or other means used by the Provider, according to its General Terms.
11.8. The user who received a bill of lading number upon successful registration of the order should be informed whether the shipment has arrived at the selected courier office before going to him.
11.9. If the product is not currently available, the Customer will be notified of the delivery time upon confirmation of the order by phone by the Merchant. The Merchant reserves the right to offer the Customer replacement products of the same or higher quality and value that can be ordered. If the Customer does not wish to order replacement products, his order is canceled.
11.10. The goods are handed over to the Customer or to a third party, who accepts and confirms the receipt of the same on behalf of the Customer. Upon delivery of the goods, the Customer or the third party signs the accompanying documents. In case the Customer is not found within the delivery period at the address specified by him or access and conditions for delivery of the goods are not provided within this period, the Merchant is released from its obligation to deliver the goods ordered for purchase. The customer can confirm his wish to receive the goods after the expiration of the delivery period, in which he was not found at the address, by bearing all additional delivery costs. In this case, a new delivery period starts to run from the moment of the confirmation under the previous sentence.
11.11. The execution of the order may be hindered for any of the following reasons:
A) One or all of the ordered goods are not available. In this case, contact with the client will be established as soon as possible.
B) No payment or delay in payment has been made by the customer when prepayment has been agreed. In these cases, the order will not be executed until payment is made. An exception is the case in which the method of payment upon delivery (cash on delivery) is chosen.
C) The customer has indicated an incorrect or incomplete delivery address and / or has not indicated a representative to receive the order. In this case, the Merchant tries to contact the customer by phone or e-mail (if any and is correct) and specifies the conditions under which the order will be confirmed and executed. In case of inaccurate data provided by the Customer, for delivery address and telephone or absence of the Customer at the address, as well as in case of impossibility to deliver the goods due to reasons independent of the Seller, the goods are returned and remain in the Seller's warehouses. In this case the goods are not kept for the Customer, unless they are paid in advance. In case of prepaid goods, the same is kept within 15 days of its return, and after the expiration of this period and if the Customer does not seek it from the Seller, the Seller returns the received payment. Upon repeated visit to the address, the Client pays the additional transport costs.
D) Lack of telephone number for contact with the client. The order will not be triggered due to the impossibility to confirm it.
12. SHIPPING PRICE
12.1. The delivery price is calculated automatically by the system and is displayed when selecting a supplier. Free delivery is available for orders over BGN 79 for retail customers and over BGN 500 for wholesale customers.
13. DISCOUNTS
13.1. The consumer has the right to take advantage of discounts on announced promotional campaigns by the merchant. Discounts are valid only for the campaign period or until stocks run out;
13.2. The consumer is entitled to discounts, upon reaching certain volumes (amounts) of a one-time purchase, specified in the discounts section of the store, discounts section.
14. PAYMENT PROCEDURE
14.1. In the online store the user can pay by:
Cash on delivery - directly to the courier
Online payment by credit or debit card (Maestro, Borica, Visa, VisaElectron, MasterCard, DinersClub and Discover), via Virtual POS terminal devices;
Bank account: BG28BPBI88981029712401
14.2. If the payment comes from abroad, all bank commissions are at the expense of the User. If the User has chosen to pay by bank transfer, all delivery times begin to run from the crediting of the merchant's bank account.
14.3. In case of exercising the right to return goods, according to item 8.4 of these General Terms and Conditions, the amount paid through the POS terminal devices will be refunded to the bank account of the payer from which the payment was received.
15. RECONCILIATION PROCEEDINGS
15.1. The activity of the Merchant falls within the scope of the General Conciliation Commission at the Consumer Protection Commission with its seat in Plovdiv, Karshiyaka quarter, 50 Vasil Levski Str. , website www.kzp.bg; e-mail: [email protected], phone 032/631778
15.2. Compliance with these GTC is entrusted to the Commission for Consumer Protection and the Commission for Personal Data Protection, with the following contact details:
Commission for Personal Data Protection:
Address: Sofia, 15 Ivan Evstatiev Geshov Str.,
Tel .: (02) 940 20 46
Tel .: (02) 940 36 46
E-mail: [email protected], [email protected]
Website: www.cpdp.bg.
16. DISPUTES
16.1. All disputes that may arise between the Users of the Site and the Merchant related to the subject of activity of the store, including disputes arising or related to the interpretation and invalidity, performance or termination of the contract for the purchase of goods at a distance, as well as disputes to fill in gaps in the contract or to adapt it to new circumstances will be resolved in good faith, through the mediation of the CPC (Consumer Protection Commission) and in case of impossibility to reach an agreement - by the competent court at the seat of the trader and according to the current legislation in the Republic of Bulgaria.
16.2. These General Terms and Conditions are governed by the laws of the Republic of Bulgaria and all disputes arising in connection with these General Terms and Conditions will be resolved by the competent court.
17. SALVATORY CLAUSE
17.1. In the event that parts or whole provisions of these General Terms and Conditions are found to be contrary to mandatory rules, null and void or in any way inapplicable, this provision will be considered independent of the other provisions and will not affect the effect and applicability of any of the other provisions.
17.2. These General Terms and Conditions enter into force for all Users from May 3, 2021.
MERCHANT DATA:
ARM TOYS OOD, UIC 201014605, registered office and address of management: Plovdiv, 3 Blagovest Str., Represented by the Manager Rafael Khachatryan
Bank account: BG28BPBI88981029712401
Privacy policy and cookies
1. Definition of personal data
Personal data is any information related to an identified or identifiable individual (such as e-mail, names, age, date of birth, telephone, PIN, etc.).
2. Collection and use of personal data
Armtoys.bg collects, uses, stores and processes personal data that the Company needs to perform the provision of services and goods in the e-shop. The provision of personal data by users of the site is voluntary. The data is used to manage the customer profile in the online store and manage the purchases made or wish lists. Personal data can be used for summary inquiries by gender, age and the like for the purpose of formulating a more accurate user profile (s). They can be used for various marketing activities.
The types of personal data that armtoys.bg collects are:
When a user opens our online store and the various menus in it, information is received from an information protocol with the following content:
• the website from which you come to us;
• IP address;
• date of visit;
• time of the visit;
• duration of the visit;
• consumer inquiry;
• the amount of data exchanged;
• the type of browser and operating system you are accessing;
• location from which you access;
3. Types of personal data that we process and store
Upon registration in armtoys.bg - name and surname and e-mail;
For online orders - name and surname and e-mail, mobile phone, country, gender, delivery address;
For marketing activities and messages received on a subscription basis - name and surname and e-mail, location, address, children, gender, names of children, date of birth of the children;
Upon request in the contact form - name and surname and e-mail;
When issuing an invoice - name and surname, address for invoice, unique civil number, delivery address, e-mail address, means of payment used, amount of payment and product / s, date of purchase. It is possible to request other personal data, which are mandatory according to the requirements of the law.
4. Main activities with users' personal data
The activities in which personal data are used and processed are:
• When managing an account in the online store bg;
• When executing an order;
• In accounting operations required by law in connection with the recording of purchases and accrual of due taxes and fees;
• Access management for registered users;
• When granting a commodity loan from companies for repayable goods;
• Dispute resolution, complaint resolution and the like;
• Inquiry received by you related to additional information about a product or service;
5. Use of cookies
Cookies are small text files that are stored on your device.
Cookies are small information files that are stored in your internet browser (data on language used, connection time, web pages visited) or hard disk.
The website uses cookies to facilitate navigation. The following cookies are used:
• Cookies, which enable the use of basic functionalities such as "basket" management and support user identification;
• Customizable cookies that display pages already visited in a personalized way according to previous sessions, purchases, etc .;
• Advertising cookies that allow you to receive offers from bg on other websites;
Internet browsers have the functionality not to save cookies or to delete them.
6. Social media
Access to social networks such as Facebook, Google +, YouTube, Twitter and others, provides for separate registration and acceptance of the general conditions of these sites. Your personal data and the way of working with them become the subject of relations between the user and the social network, upon acceptance of their general conditions.
Facebook uses the Social Plugins of the social network facebook.com, which is maintained by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. ("Facebook").
Plugins are recognized by Facebook logos (white "f" on a blue background or "thumb up") or are awarded the "Facebook Social Plugin". Facebook collects data using these plugins. Users can reach ads on armtoys.bg, which are targeted to them based on information collected from Facebook.
Google Analytics is a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files stored on your computer, to enable users to analyze your use of the site. Information about the use of this site obtained through cookies is usually transmitted and stored by Google on servers.
Google AdWords is a remarketing and behavioral targeting service provided by Google. With this service, advertising activities of armtoys.bg are connected to the Adwords advertising network through "cookies". Using the services of Google AdWords armtoys.bg does not collect personal data about users.
7. Disclosure of personal data
In some cases, armtoys.bg may disclose certain personal information to partners who have been assigned a particular service by us, most often related to various marketing activities aimed at consumers. Personal information will be shared by us only for the purpose of developing services and advertising and will not be shared with third parties.
In cases where information is shared with third parties, the Company ensures that data protection is ensured according to the standards for this. Your data is considered confidential for our partners as well.
Disclosure of personal data is possible under legal provisions, in court proceedings, in litigation or at the request of public and governmental bodies, in case of threat to national security inside or outside the country of residence.
We may also disclose information about you if we find that such disclosure is reasonably necessary to enforce our terms and conditions, or to protect our activities or users. In addition, in the event of a reorganization, merger or sale, we may transfer any and all personal information collected to the third party concerned.
8. Transfer of personal data to other countries
armtoys.bg does not transfer your data to third countries outside the EU as a rule.
9. protection of personal data
Armtoys has taken all measures - administrative, technical and physical measures - to protect personal information from loss, theft and misuse, as well as from unauthorized access, disclosure, alteration or destruction.
When you post personal information or share it in forums, chats and social networks, it is visible to a wide range of users and can be read, collected or used.
All employees in armtoys.bg are obliged and trained to protect the confidentiality of your information, as well as to comply with certain standards and security measures. Access to personal data for employees of armtoys.bg is limited to the extent necessary to perform their duties.
When sharing personal data with third parties - suppliers or subcontractors of armtoys.bg, the Company guarantees that they provide a level of data protection according to the agreed standard.
10. Terms of storage of personal information
We store your personal information for the period of validity of your registration in armtoys.bg. In cases where you have shopped as a guest, we store it until the expiration of your right to return or exchange, or until the end of the warranty period of the goods purchased by you. If the regulations require other deadlines, we comply and comply with them. According to the type of data and the purposes for which they are collected, a retention period is set, after which the information is permanently deleted.
11. Your rights in connection with the provision of personal data
You have the following options under the General Data Protection Regulation:
• to check the up-to-dateness of your data. They are visible to you after logging in to your bg account;
• the right to request the correction or deletion of your personal data;
• right to data portability in a structured, widely used and machine-readable format;
• the right to object to the processing of your personal data;
• the right to refuse the use of your personal data for the purposes of receiving marketing communications through various electronic channels - e-mail, short messages, etc .;
• the right to complain to the Data Protection Commission if you believe that your data protection rights have been violated.
If you wish to exercise your rights in connection with the above, you may contact us at c
12. Validity of the data protection policy
This policy is long-term. Changes are possible as a result of the introduction of new regulations or laws. Such updates will be published on armtoys.bg in a timely manner.
13. Contact data.
You can contact us at [email protected]
14. Data on the competent supervisory authority for personal data protection
Commission for Personal Data Protection, address: Sofia 1592, Blvd. "Prof. Tsvetan Lazarov ”№ 2, tel .: 02 915 3 518, www.cpdp.bg.